Customer Onboarding Video Script

Today's customers expect fast approval of their mortgage application. And with the Loanworks customer onboarding solution, you can give it to them. You can digitize and automate your entire customer onboarding process, from application right through to initial approval against your credit policy.

So you can reach more customers without additional staff and branches.

First, your customer fills out an application on their phone, or on any other device. They enter the address of the property in question, its purpose and the proposed loan amount.

If they're not eligible to apply, the system doesn't make them enter any more information. It immediately refers them to a mortgage specialist.

If they are eligible, they move on to the next steps.

They enter their personal details, employment history and financial details, and upload any required supporting documents.

They can save their application at any point, and come back to it later — even on another device.

The system then verifies their income and expenses, runs a serviceability calculation, requests a credit report,

verifies their identity, and requests an automated property valuation.

Finally, it assesses the customer's application against your credit policy, and sends a personalised initial approval SMS and letter.

Once done, it pushes the digitally approved application to your core lending platform to complete loan approval and settlement.

It does all of this automatically, and the whole process is usually complete within minutes.

Of course, if you want to digitize the entire mortgage origination process, not just initial approval, it can do that too. Everything, from customer onboarding right through to settlement.

For any product type, too, not just mortgages.

So if you'd like to keep pace with today's customer expectations, the Loanworks customer onboarding & origination solution is the answer.

To learn more, please visit loanworks.com.au.